Return and Replacement Policy

Returns

If you are not satisfied with your purchase, you may return it within 30 days of purchase. All items must be in like-new, working condition. Buyer is responsible for return shipping cost (typically the same as what was paid to ship the order) and PictoPocket will provide a return shipping label. When all items are received and tested working by PictoPocket, a refund will be issued for all eligible items minus all shipping costs. If you would like to return your order, please contact us.

Damaged or Non-Functional Products

Before reaching out, please try the troubleshooting steps.

If you receive an item which is non-functional or damaged, PictoPocket will either replace the items free of charge or issue a refund for the damaged products. The damaged items must be shipped back to us (return shipping will be free, but only if the provided return label is used). The refund or return will only be sent once the damaged product is received back and confirmed to be damaged. Please contact us If you have issues with your order.